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DepEd NorMin undergoes Inter-Regional Internal Quality Audit (IQA), celebrates Office’s conformity

CAGAYAN DE ORO CITY, June 20, 2023 – DepEd Region X underwent the onsite Inter-Regional Internal Quality Audit (IQA) at the Regional Office X, on June 19-20.

The activity is part of the Department’s efforts to ensure that the Regional Office (RO) and its operating divisions, sections, and units effectively implement the Quality Management System (QMS) in conformance with ISO 9001:2015 requirements and the National Quality Management System (NQMS) Standards.

The regional internal auditors from DepEd Region VI, headed by the Lead Auditor Dr. Jude Thaddeus I. Iledan, together with Dr. Leilanie F. Sindingan, Dr. Jingky L. Dioso, and Dr. Ruby T. Llave, evaluated the RO’s conformity with the ISO 9001:2015 requirements, laws, and regulations; assess the documented information’s conformity with the established QMS; evaluate its effectiveness; and identify opportunities for improvement.

The audit scope categories were the management process, core process, and support process. Included in the audit were the stated procedures, declared processes, planning documents, operations manuals, and other relevant references pertaining to the standard requirements.

DepEd X Regional Director Dr. Arturo B. Bayocot, CESO III, welcomed the auditors at the Regional Office (RO) and wished everyone success. “All our ISO efforts are essential in strengthening and sustaining workplace efficiency and productivity and keeping our organization attuned to the challenges of the continuously changing learning landscape, thereby ensuring increased client satisfaction,” he said.

During the closing meeting, the auditors presented their findings as follows: 26 Conformities (Cs), eight Opportunities for Improvement (OFIs), with no non-conformities (NCs).

Following these findings, the Office must maintain the best practices highlighted in the audit results, address the areas for improvement, and document and track the advancements made.

Under the supervision of the Bureau of Human Resource and Organizational Development–Organization Effectiveness Division (BHROD-OED), this undertaking is part of the Office’s preparations for the Regional ISO 9001-2015 Certification in October 2023.

Meanwhile, Dr. Federico P. Martin, CESO V, officer-in-charge, Office of the Assistant Regional Director, expressed his gratitude to the auditors for the inter-region al audit's success, especially to the RO personnel for their cooperation and dedication in faithfully and efficiently achieving the Department's goals.

The Department of Education Regional Office X is committed to providing quality and efficient services to all stakeholders, especially learners, for better client satisfaction.

AJA Registrars recognized DepEd Regional X's management systems as compliant with ISO 9001:2015 on December 2, 2018, making it the first-ever DepEd office in Mindanao to have been ISO-certified. │ PAU Fatima E. Villaremo